how do i contact comcast executives

Its been eight months. If you can't tell, working with executive customer support is a bit of a different beast than talking to a standard tier-one rep. See Also: Comcast bulk contract customer service Preview / Show details. Comcasts Chairman & Chief Executive Officer is Brian Roberts. The stakes are higher, they need more information to help you, and they have more power to actually get things done. What should I do? distance learning to work-from-home. david_cohen@comcast.com, ralph_roberts@comcast.com, marlene_dooner@comcast.com , marlene_s_dooner@comcast.com, leslie_a_arena@comcast.com, leslie_arena@comcast.com , daniel_j_goodwin@comcast.com, daniel_goodwin@comcast.com, payne_d_brown@comcast.com , payne_brown@comcast.com, kerry_knott@comcast.com, joseph_w_waz@comcast.com, joseph_waz@comcast.com, victoria_clarke@comcast.com, jim_coltharp@comcast.com, sena_fitzmaurice@comcast.com, susan_gonzales@comcast.com, brian_kelly@comcast.com, melissa_maxfield@comcast.com, cindy_parsons@cable.comcast.com, eilene_vaughn-pickrell@cable.comcast.com, theressa_davis@cable.comcast.com , kelle_maslyn@cable.comcast.com, ray_child@cable.comcast.com, steve_kipp@cable.comcast.com , lurlean_davis2@cable.comcast.com, tom_yates@cable.comcast.com, helen_bell@cable.comcast.com, bob_curtis@cable.comcast.com, jim_beletti@cable.comcast.com, greg_aschenbach@cable.comcast.com, lori_kohler2@cable.comcast.com, ralph_roberts@cable.comcast.com, joseph_collins@cable.comcast.com, decker_anstrom@cable.comcast.com, sheldon_bonovitz@cable.comcast.com, michael_sovern@cable.comcast.com, kenneth_bacon@cable.comcast.com, jeffrey_honickman@cable.comcast.com, brian_roberts@cable.comcast.com, jeff_shell@cable.comcast.com, sherman_henderson@cable.comcast.com, george_roberts@cable.comcast.com, derrick_clark@cable.comcast.com, esl_corp@cable.comcast.com, stephen_burke@cable.comcast.com, david_watson@cable.comcast.com, john_schanz@cable.comcast.com, william_connors@cable.comcast.com, michael_doyle@cable.comcast.com, john_ridall@cable.comcast.com, bradley_dusto@cable.comcast.com, bill_connors@cable.comcast.com, douglas_gaston@cable.comcast.com, kevin_casey@cable.comcast.com, brian_roberts@comcast.com, john_morabito@comcast.com, kim_scardino@comcast.com, joe_waz@comcast.com , audit_committee_chairman@comcast.com, smbonovitz@duanemorris.com, ralph_j_roberts@comcast.com, julian_a_brodsky@comcast.com, julian_brodsky@comcast.com, roger_paul@cable.comcast.com, marc_broadnax1@cable.comcast.com, wayne_hall@cable.comcast.com, charlie_kennamer@cable.comcast.com, andrea_agnew@comcast.com, brooke_manbeck@comcast.com, jerome_espy@cable.comcast.com, marybeth_schubert@cable.comcast.com, mark_apple@cable.comcast.com, darcy_rudnay@comcast.com, darcy_rudnay@cable.comcast.com, jennifer_khoury@comcast.com, jennifer_khoury@cable.comcast.com, jenni_moyer@comcast.com, jenni_moyer@cable.omcast.com, charlie_douglas@comcast.com, charlie_douglas@cable.comcast.com, john_demming@comcast.com, john_demming@cable.comcast.com, sena_fitzmaurice@cable.comcast.com, colleen_rooney@comcast.com, colleen_rooney@cable.comcast.com, corporate_communications@comcast.com, shawn_feddeman@cable.comcast.com, eastern_press@cable.comcast.com, rich_ruggiero@cable.comcast.com, reg_griffin@cable.comcast.com, erica_smith1@cable.comcast.com, elizabeth_mars@cable.comcast.com, andrew_c_johnson@cable.comcast.com, david_johnson@cable.comcast.com, dave_johnson@cable.comcast.com, sherman_peterson@cable.comcast.com, steve_burke@cable.comcast.com, peter_golfinopoulos@cable.comcast.com, jim_bellamy@cable.comcast.com.com, john_colucci@cable.comcast.com, bobillinois_cole@cable.comcast.com. Pay Rank By Title In Telecom industry. We use cookies to ensure that we give you the best experience on our website. Sears couldnt deliver my appliances. Comcast Corporate Office Brian L. Roberts, its chairman, president and CEO, is the son of founder Ralph J. Roberts. File a complaint with the Federal Communications Commission, which regulates communications service providers. It can be tempted to just hang up and walk away having won the day, but don't play the short game. The rates charged for this type of programming are not regulated. Make sure you know all of their names, take down their numbers, and. RELATED: How To Launch An Executive Email Carpet Bomb. Call the Main Line for Comcasts Executive Offices at (866) 429-0152. With a little patience and the right tricks, you may be able to have your issue resolved from the get-go. Tom Karinshak The inside track to contact Comcast Xfinity execs. 215-286-8960, brian_roberts@comcast.com How do I contact Comcast executives? At the FCC Consumer Complaint Center, you can either file a complaint or get information about cable and satellite TV consumer issues. You might start trying to contact Comcast on their Main Customer Service line at 1-800-XFINITY or (800) 934-6489 or through their online customer service at https://www.xfinity.com/xfinityassistant/. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Wait until the dust has settled, and then see if you're happy and the problem is resolved. Whoops! Can a vacation rental host cancel my stay and keep my money? With the exception of rules that require cable systems to carry certain local broadcast stations,cable systems decide which programming services to carry. Comcast Cable, LLC operates its home cable service under the name Xfinity. Part of it is common courtesy, but you also want to build a paper trail of contacts before you ring someone higher-up. Were always here to help. Those people generally have more time to talk to you and more leverage to give you what you want, but they also have the most difficult customers, the worst calls, and want to resolve their issues quickly and painlessly. Select the ticket number in the Ticket column on the Help Desk page. It does not purport to be complete or to describe the consequences that may apply to you given your particular taxes. I cant say enough good about this company! If things go south, call one of the other people who initially reached out to help. It's even more important when you're dealing with executive-level support. It may seem strange that you get the most help at the height of your frustration, but that's exactly why you have to put it aside when you get that help. Analyst: How Much Does Comcast Lose If You Cut The Cord? The email address is comcastcares_support@comcast.com. Uh-oh, overstock: Wayfair put their surplus on sale for up to 50% off. You can file a complaint against Comcast and get your grievance heard. 1701 JFK Blvd One Comcast Center Philadelphia, PA 19103 https://www.xfinity.com/ Phone Contacts Main: (215) 286-1700 Toll Free: (800) 266-2278 Email Contacts https://www.xfinity.com/support/contact-us It also lets you set the terms under which the case is closedand lets you leave the door open to future contact. As you can see, he figured out that the Comcast corporate email address format was firstname_lastname@cable.comcast.com, and then he plugged in the names for all the executives he could find. We use cookies to ensure that we give you the best experience on our website. Accordingly, Comcast does not accept any responsibility for the content or use of any information obtained through EDGAR. Brian has won numerous business and industry honors for his leadership. If you continue to use this site we will assume that you are happy with it. Take it from meyou need to play ball too, or you'll miss a great opportunity. How to Reach a Real Person at Comcast/Xfinity. But whats this $452 bill? The email address Andrew Kelley is the CEO and Founder of CallRed. We also asked them what customer service departmentsespecially executive-level onesneed to hear from their customers when they complain to respond effectively. But that is exactly why we need a framework of regulation and consumer support so that there can be a balance of power. how do i contact comcast executives. Comcast Customer Service - Xfinity Technical Support How can we help? So its time to verify, before you lose your email access. This is followed by a link labeled Restore Log-in. company since his private email is not available. We've all been there: You call customer service, get bounced around, transferred, and dropped. So if you love or hate Comcast and want to make sure the man at the top knows it, heres his contact info: Brian Roberts, CEO Why is it taking so long to get a cruise refund? Comcast is described as a family business. Total Compensation. Make use of services like GetHuman, which can connect you with a real person or schedule a callback from the company you need to talk to. Comcast Corporate Headquarters. When I dealt with Verizon Wireless and Comcast, I made a point to follow-through and hang on to contact information in both cases, and both times things worked out in my favor. If it's not, you'll be happy you still have someone who's familiar with your issue. Today, Comcast Corporation has approximately 186,000 employees worldwide and $121 billion in annual revenue. The Board has established a process for shareholders and other interested parties to communicate with its members. If you need help with any problem,please contact us through this form. Let's go. Comcast calls its customers more shocking names. If you continue to use this site we will assume that you are happy with it. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. C all the Main Line for Comcast's Executive Offices at (866) 429-0152. At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). administrator. Brian L. Roberts (Nov 2002)Comcast / CEO. After your issue is resolved, stay in touch with the reps you spoke to. Each time I've been reached out to exec-level support, I've always gotten two or three people respond and offer their assistance. Who does Cecily suggest Miss Prism take a walk with? Be clear about what you want, what your problem is, and follow through. When I did, suddenly the game changed, and I wasn't just a customer with a problem, I was also a partner in getting my issue fixed. We publish the names and emails of customer service managers. Less Than $6 A Month, Comcast CEO On Expanding Data Caps: The More You Use, The More You Pay, Here Is Comcasts 10-Point Action Plan For Winning Over Customers, May 8: Last Day To Sound Off About The Real IDAct, easy it is for criminals to social engineer your personal info. But if youre looking for how to contact Comcast, you probably already tried those options, and are looking to contact a real person at Comcast who can actually do something. how do i contact comcast executives how do i contact comcast executives Posted at 07:21h in how to handle roof runoff without gutters by valvoline oil change interval Phone: Comcast's official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Why wont Comcast remove my early termination fee? Why Charter Thinks Their Plan To Buy TWC Is Different Enough To Succeed Where Comcast Failed. Contact the Comcast Board by E-mail audit_committee_chair@comcast.com The Secretary, or his designee, promptly reviews all such correspondence and, as appropriate, forwards any correspondence to the Board or other addressee based on the subject matter of the correspondence. They are really a light for us in a very hard time. Contact Comcast Their goal is for you to go away happy enough that you won't leave or cancel your services. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. What did the Nazis begin using gas chambers instead of mobile killing units and shooting squads after a while. It looks like portions of our site are being blocked! air pollution monitoring & mapping; artificial intelligence in agriculture; coastal flooding & management Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Where is the corporate office for Comcast? 2023 FairShake. Finally, you might try using executive email addresses, or the Executive Email Carpet Bomb, as our friends at The Consumerist put it. Check out our directory. Instructions for following this process, and what to do after you contact Comcast, can be found here. Comcast lies about customers cable bill can you help him fix it? Demand Consumer Arbitration from Comcast under your Comcast contract. Why Comcast routinely lies to their customers about install times and dates As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. He explained: We've found that the most effective messages include a clear purpose, your account / contact information, details on other ways you have reached out for help (if applicable), and are polite. You'll get more if you do like Dragnet and stick to just the facts. Charges for pay-per-view or pay-per-channel programming . At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer). Programming carried on the system . Instead, be savvy about how you escalate your support issues. administrator. the Website for Martin Smith Creations Limited . Search To contact Brian Roberts, CEO of Comcast, you can email the company since his private email is not available. Menu. (Be prepared: some customers have reported hostile and aggressive responses from Comcast when they try this out.). For press inquiries only, please call the 24/7 PR hotline at 212-413-6142 or e-mail MSNBCTVinfo@nbcuni.com. Inquiries relating to our XFINITY services should be directed to Xfinity.com/support or 1-800-XFINITY (1-800-934-6489). They canceled my flight. how do i contact comcast executives. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. He was named President of Comcast Corporation in 1990 when the company had $657 million in annual revenue. Call the Main Line for Comcast's Executive Offices at (866) 429-0152. is comcastcares_support@comcast.com. How do I talk to a Comcast boss? You have a real partner at that point, and you'll walk away happier if you work together. Can I get a refund for my Marriott Vacation Club Points? Here's what you need to know. Our help is free. However, those tiers of support are there for a reason. Or worse, your issue never gets resolved even after you talk to someone. Complete the form and select SUBMIT NOTE. At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). People need to know someone is out there to help! Get help going virtual. On the Ticket Details page, select Request Update or Escalation. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. This information is based off of a successful EECB an reader launched. Of course, don't abuse the openingIf you continue to have issues, they should be part of the running narrative you have. notorious for less-than-stellar customer service, offered tips on how to get great customer service, it's important to be clear, concise, stick to the facts (and avoid your life story), and go right for what you want. As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your email account using the Xfinity Connect web portal in the 90 days prior to disconnecting your Xfinity service(s). Even if you don't and you do eventually need to escalate, you'll be able to do it quickly and use the ineptitude of those bottom tiers to help you get what you need from the higher ones. Brian is a member of the Business Roundtable and served on President Obamas Council on Jobs and Competitiveness. He also served as Chairman of the National Cable & Telecommunications Association (NCTA) for two consecutive terms and is Director Emeritus of CableLabs, the research and development consortium for the cable industry, where he served three terms as Chairman. Were always here to help. They exist to make money for the stockholders. The information here is provided for your convenience only. Whos Right? Mark Woodbury: Expanding the Universal Brand with New Destinations and Experiences, Prasanna Gopalakrishnan: Creating an Open, Inclusive, and Thriving Environment, Kunle Ekundare: Bringing the New Next Generation Xfinity xFi Gateway to Life, Linda Yaccarino: Building a One Video Future For Advertisers & Partners, Broderick Johnson: Championing Digital Equity - A Story of Partnership, Executive Vice President, Comcast Global Audit & General Auditor, Executive Vice President, Legal Regulatory Affairs & Senior Deputy General Counsel, Executive Vice President & Senior Deputy General Counsel, Comcast Corporation and Executive Vice President & General Counsel, Comcast Cable, Executive Vice President, Global Corporate Development & Strategy, Executive Vice President, Comcast Corporation and General Counsel of NBCUniversal, Executive Vice President, Public Policy & Executive Vice President, Digital Equity, Executive Vice President, Corporate Strategy, Comcast Corporation and Chief Financial Officer, NBCUniversal, Executive Vice President, Chief Accounting Officer & Controller, Executive Vice President, Federal Government Affairs, Executive Vice President, Investor Relations, Chairman and Chief Executive Officer, Comcast Spectacor, President & Chief Executive Officer, Comcast Cable, Executive Vice President and Chief Diversity Officer, Comcast Corporation & President, Comcast NBCUniversal Foundation, Senior Vice President, Corporate & Financial Communications, Senior Vice President, Brand & Digital Communications, Comcast Corporation, Senior Vice President, Government Communications, Senior Vice President, Corporate Financial Planning and Analysis, Senior Vice President, Chief Compliance Officer, and Senior Deputy General Counsel, Senior Strategic Advisor, Federal Government & Corporate Affairs, Senior Vice President, Diversity, Equity, and Inclusion, Senior Vice President, External & Government Affairs, Senior Vice President & Senior Deputy General Counsel, Senior Vice President, Chief Mergers & Acquisitions Counsel and Senior Deputy General Counsel, Senior Vice President, Internal Communications, Senior Vice President, Senior Deputy General Counsel & Assistant Secretary, President, Connectivity Services and Consumer Experience, Chief Financial Officer & Executive Vice President, Comcast Cable, Senior Vice President, Military and Veteran Affairs, President, Technology, Product, Experience, Comcast Cable, Senior Vice President and Chief Diversity Officer, Comcast Cable, President, Content Acquisition, Comcast Cable, Executive Vice President, Human Resources, Chairman, Content Distribution, NBCUniversal, Chairman, Universal Filmed Entertainment Group, Chairman, NBCUniversal Television and Streaming, Executive Vice President, Chief Diversity Officer, NBCUniversal, Chairman and Chief Executive Officer, Universal Parks & Resorts, Chairman, Global Advertising and Partnerships, Group Director, Strategy and Partnerships, Group Chief Marketing, Corporate Affairs and People Officer, Executive Vice President & Chief Executive Officer, UK & Europe, EVP and Chief Executive Officer New Markets and Businesses, Chairman & Chief Executive Officer, Comcast Corporation. Each time I've been reached out to exec-level support, I've always gotten two or three people respond and offer their assistance. Comcasts key executives include Brian Roberts and 33 others. Comcast Fights Back Against Washington States Potential $3.6B Deceptive Service Plan Lawsuit, Comcast Still Not Quite Sure If Its $70 Gigabit Offer In Chicago Actually Exists, Comcast Must Pay $33M To Settle Charges It Listed 75,000 Unlisted Phone Numbers, Why Your Cable Company Doesnt Always Know If Your New Address Gets Service, Analyst: How Much Does Comcast Lose If You Cut The Cord? What is the answer punchline algebra 15.1 why dose a chicken coop have only two doors? I was having problems with the company for months. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. David N. Watson, President & Chief Executive Officer, Comcast Cable. Comcast: FCCs Set-Top Box Proposals Impossible. Thanks for visiting Consumerist.com. David N. Watson serves as President and Chief Executive Officer, Comcast Cable. $27,356,996 View details. Philadelphia, PA 19102 Founded in 2005, Consumerist is an independent source of consumer news and information published by Consumer Reports. You may have to enter a lot of personal information to get connected, including your ZIP code. Vrbo took my $1,270! Brian L. Roberts (Nov 2002)Comcast / CEO. For a lot of dissatisfied Comcast customers, the next step is to start a legal process. Even if your issue really is resolved, follow up anyway. You should consult your own tax advisor regarding the applicability of any state, local and foreign tax laws. Philadelphia, PA . It's not right what Big Business can get away with if we let them. Get Support Find an Xfinity Location Check the status and hours of locations near you. The services are primarily geared toward sports and entertainment. FCC: Nuh-Uh. Sometimes the only thing you can do is get names, write down the times you called, hang up, and take a deep breath. How old is the world according to Catholic church? So if you love or hate Comcast and want to make sure the man at the top knows it, here's his contact info: Brian Roberts, CEO. Previously, Dave served as Chief Operating Officer where he drove the operating strategy and execution . Likely, the larger pool of hatred can be credited to its wider availability. That you could make it resolved in a few days is wonderful. Brian is the recipient of the Humanitarian Award from the Simon Wiesenthal Center and the Pennsylvania Societys Gold Medal for Distinguished Achievement Award. We may earn a commission from links on this page. When its time to escalate, keep this adage in mind: "Everybody works for somebody." how do i contact comcast executives. The services are primarily geared toward sports and entertainment. I contacted Xfinity employee via online chat to see if there was a package that would lower my bill and the representative swore that he found a package that included all the things my current. Navigate to the FCC website; then scroll down the page and click on Filing Complaints under Consumer Center on the left side of the page. A company does not exist to be good. Especially a public company. Find contact's direct phone number, email address, work history, and more. Then, call back or write a letter to someone who can actually help. In the past six months, I've struggled with a billing and phone buying issue with Verizon Wireless, and regular service outages with Comcast, two companies notorious for less-than-stellar customer service. To sue Comcast you start by sending a demand letter to contact Comcast at their legal address is an initial step in the Small Claims process. how do i contact comcast executives. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. They got more done in a few weeks than I did in over two years. At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). Comcast Center, 1701 John F Kennedy Blvd Philadelphia, PA, US (HQ). And what to do if they wont listen. Security Keys Are the Best Way to Protect Your Apple ID, Use a Can of Soup to Make a Lazy Chicken Pot Pie. Here are some customer service hacks you can use to contact Comcasts corporate office and potentially reach a real person: Call the Comcast VIP Customer Service number at (855) 869-7188. To initiate arbitration, the first step is to contact Comcast at their legal address with a legal notice. 1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103https://www.xfinity.com/, Main: (215) 286-1700Toll Free: (800) 266-2278, https://www.xfinity.com/support/contact-us, Primary ContactTom KarinshakExecutive Vice President Customer Experience1701 JFK BlvdPhiladelphia, PA 19103(215) 665-1700[emailprotected], Secondary ContactGreg ButzPresident, Connectivity Services and Consumer Experience1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected], David WatsonPresident & Chief Executive Officer, Comcast Cable1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected], Chief ExecutiveBrian L. RobertsChairman and Chief Executive Officer, Comcast Corporation1701 JFK BlvdOne Comcast CenterPhiladelphia, PA 19103[emailprotected]. Chat with Xfinity Get 24/7 help with any questions you have. Founded in 2005, Consumerist is an independent source of consumer news and information published by Consumer Reports. Select a reason for your complaint, such as broadband service or cable TV issues, and click next. She lost her engagement ring in a rental car. How do I contact Comcast senior manager? At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer). What is the reflection of the story of princess urduja? There's no reason you should ever feel like you're stuck, or have no one to escalate to. Brian has worked at Comcast since graduating from The Wharton School of the University of Pennsylvania. To contact Brian Roberts, CEO of Comcast, you can email the He graciously offered his expertise for this article, and we thank him. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. how do i contact comcast executives. Check your browser settings or contact your network Press ESC to cancel. Xfinity Customer Service - Contact Us Contact Us Get in touch with a Comcast specialist. If you are writing a letter to register a complaint, remember to use professional and courteous language, be specific when describing the problem, and state how you hope Comcast can remedy the situation. Plus, we have insightful letters, insider tips, and more. Youll also connect with other readers who want to make the world a better place. June 14, 2022; utpal parrikar education . Comcast Corporation, established in 1963, is a global media and technology giant that includes Comcast Cable and NBCUniversal among its largest operations. We're committed tokeeping you connected. Did we mention it's free? 1500 Market Street Take your complaint beyond customer service and get a real resolution. Consumer Alert: No more automatic refunds for skipped ports? Comcast services 40 states, while Medicom is available in 22 states and Cox Communications in just 18. Contacting Comcast to initiate arbitration can get them to act some customers with severe complaints against companies like Comcast get compensation in the thousands of dollars. Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an undilutable 33% voting power over the company. On another note, please be sure to include specific details on the issues you're facing.

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